One in a Few Million

I always knew I was an original, unique, special, a rare bird. But now Rogers has confirmed it!  I am apparently their only customer who can’t get into her Rogers email.  

It began on Saturday when my iPhone couldn’t grab my email and a pop-up window told me the password was incorrect. Weird, I thought, but there’s always the desktop.  And there was, for an hour or so until the same thing happened there.  Weird, I thought.  Maybe rebooting both devices would bring it back.  It didn’t.  Hmmm, I thought, I will just sleep on it and see what happens Sunday morning.  Nothing happened.  I reset my password several times and still could not log in.

Rogers has a wonderful technical support feature called live chat. You simply download the software and within seconds a geek is on the other end taking care of business.  Or in my case, telling me it would be 24-48 hours before a technician could fix my problem.  Almost 48 hours later we got the automated phone call saying everything is groovy.  I was very excited!  And six minutes later when I was booted out of my email and back to the login page, where my password failed to gain me entry, my excitement deflated like a birthday balloon.

Back I went to live chat where Shaun, who obviously thought I was some sort of mentally deficient customer, took over remote control of my computer and lo and behold he discovered that I did know what I was doing and there really was a problem.  The solution?  Another technical ticket and another 24-48 hours.

The bottom line is that I have no Rogers email.  Gone for now are all of my filed emails, contacts (work and personal) and everything else an organized person does with their email program.  I’ve spent hours getting it to the way I want it and now I can’t even look at it.  I’ve kept my cool.  I’ve stayed calm.  But I am a very unhappy customer.  And I’m now the proud owner of a new email address: lisambrandt1@gmail.com